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Furniture Mattress Direct

Shipping and Delivery

Shipping Policy:

Furniture Mattress Direct offers express shipping to Toronto, North York, Etobicoke, Markham, Richmond Hill, Vaughan, Woodbridge, Thornhill, Caledon, Concord, Cambridge Mississauga, Brampton, Milton, Oakville, Burlington, Hamilton, Grimsby, St.Catherine, Niagara-Fall, Malton, Georgetown, Scarborough, Pickering, Ajax, Whitby, Oshawa, Orangeville, Newmarket, Aurora, Innisfil, Barrie and Acton.

We offer a flat shipping rate of $39.99 for all locations within the Greater Toronto Area (GTA), irrespective of the number of items.

FurnitureMattressDirect.ca is regularly shipping products to the following provinces and territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.

Purchases from FurnitureMattressDirect.ca can be shipped to all destinations within Canada. Shipping outside of the Greater Toronto Area (GTA) is arranged with a third party carrier. Normally, shipment(s) are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. If there is no one at home to accept the shipment, a shipping notification with further details will be issued. In some cases, this can cause delays and we are not responsible for any inconveniences that this may cause. 

To get a shipping quote for any destinations outside of the Greater Toronto Area (GTA), please call us at 1-877-987-1110 or send us an e-mail at: info@furnituremattressdirect.ca

Orders / Shipments cannot currently be fulfilled to the United States. Service to the United States will be added in the future.

 

Delivery / Pick Up Policy:

Delivery:

Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction.

Our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.

The signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your designated location. It does not include upstairs and basement delivery.

Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.

If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.

Should have any questions regarding delivery, please use our toll free number 1-877-987-1110 or Local number 647-889-1000 Or e-mail us at: info@furnituremattressdirect.ca

Pick Up:

You must bring your sales bill/receipt and valid photo I.D, to pick up your merchandise. Please note that we will take an imprint of your credit card and photo I.D.  The card holders’ signature will be required.

If you send courier to pick up your merchandise, please note courier must provide sales bill/receipt and a copy of the credit card both side which was used for the transaction. And also provide valid photo I.D. Please note that we will take an imprint of the copy of the credit card and photo I.D.  The courier’s signature will be required.

Merchandise that is picked-up may be in cartons and may require assembly. Due to the nature of merchandise shipped in cartons, we are unable to unpack cartons or assemble merchandise for you at our distribution center.

Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.