- Refunds and Exchanges
Refunds and Exchanges
REFUND | EXCHANGE
If you are not completely satisfied with your purchase due to damage, scratch or wrong items, you have 48 hours to correct it. Please get in touch with a member of our service team. They will take care the rest. We will gladly accept an exchange or repair whichever outperform the situation as soon as possible, upon presentation of the original receipt.
If your order was placed and/or picked-up in-store, please contact your nearest store location to proceed with your inquiry.
How to cancel my order?
You may cancel your order anytime before the product leaves our warehouse for a full refund (this is likely to be within 24 hours of you placing the order). If you cancel your order after the product has left our warehouse, we will deduct the shipping and return shipping charges.
Other details about your orders with us
All sales on FurnitureMattressDirect are Final, except for any manufacturing defects. In that case, the product will be replaced or repaired. There is a minimum 25% deposit required on each order. Deposits are not refundable.
Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.
If the product(s) arrive in damaged condition, you should not accept delivery of the product(s) that have been shipped. In such a circumstance, the product(s) must be returned to the shipper without accepting delivery. If there is any damage found after taking the product out of its packaging, it is your responsibility to notify the FurnitureMattressDirect service team member regarding the damage within 48 hours of accepting the package. When notifying us about this issue, you must send us a picture of the actual damage via email so we can assess what needs to be done. In cases where the package has been delivered through a third party service provider, FurnitureMattressDirect will immediately notify the third party shipping company regarding the damage, and the third party shipping company will investigate the shipment of those damaged products through their claims department. You will be responsible for storing the product(s) at the address where the items were delivered, until the third party shipping company's investigation through their claims department is complete. No need to worry, you will still get your refund within a reasonable time frame. In cases where the package has been delivered directly by FurnitureMattressDirect we will take care of the issue immediately.
For any other problems with your order, please contact our service team member.
Custom orders and additional services
Please note that custom orders and additional service fees paid are non-refundable. This includes fees paid for in-room delivery, for assembly service, and for delivery beyond our standard shipping method.
Final sale items
Any item marked as "Final Sale" at the time of the transaction is not covered by our exchange policy. All sales are Final. No refunds or exchanges.